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Shipping & FAQ

Order Processing

All orders will be processed within 24 - 48 hours on business days. When you place an order a giant gong sounds in our office, Ghost Town DJs starts playing at an illegal volume and we all run around screaming, firing nerf guns into the ceiling and fist pumping spastically in celebration. Once everyone has returned to a semi-calm state we sit down at the desks, return our now smashed monitors to an upright position and place your order with the manufacturers. 

 

Shipping 

Once your order is processed, shipping usually takes between 12 - 20 working days. Please don't hesitate to contact us at info@i-gear.net if you have any questions, we always respond within 24 hours.

If you've ordered multiple items, they may arrive separately as our products are shipped to you directly from the manufacturer. 

 

Frequently Asked Questions

 

Can I have a tracking number?

Yes, BUT (there's always a but isn't there?) it sometimes only works while the item is in the origin country. Once it lands stateside you're just gonna have to bear with us and trust that it'll arrive within 12 - 20 days. Once you place an order, the system will tell us AT THE LATEST when you should get your order by, which is usually something like 30 days after your order gets shipped so if you don't get it by that date, get in touch with us and we'll do everything we can until you're happy (e.g. provide you with a full refund or a store credit).

 

How DO you manage to keep the prices so low?

By sacrificing shipping time. We get the items shipped direct from the Chinese manufacturers, which means it takes 2-3 weeks, but it saves a TON of costs in logistics (bulk shipping costs to the US, customs fees, warehousing costs, product handing fees, USPS / UPS costs). No joke - all that stuff can turn a $40 product into $100 product pretty quickly. By giving up shipping time, we're saving you a butt-ton of money.

 

Hey where's the other thing I ordered???

Since our products are made by a few different manufacturers, if you order a few different items, they may arrive separately so don't freak out if you open the packet and there's an item missing!

  

Is my payment info safe?

The store itself runs on Shopify, and all payments are either handled by Paypal. Either way, we don't store any of your credit card info. Ever.

 

What if there is a problem with my product?

Let us know as soon as you can and we'll either send you a new one, or give you your money back. No further questions asked. We know what it feels like to get a dud after waiting patiently for ages (and unfortunately when you ship enough orders it happens, not often but it does happen) so we'll do everything in our power to make it right.